Knowledgebase

Connection Verification Tool

Windows

The tool is integrated into Agent for Windows and is executed during installation. Follow these steps if you need to check connection later (for example, if you run a backup, but it fails with a connection error).

1. Download the Connection Verification Tool and unpack it.

2. Open the Command Prompt and run the tool with the following parameters:
port_checker_en-US_x86.exe -u=<login> -p=<password>
where <login>, depending on the product you use, is:

  • your Backup Account belonging to Acronis Backup Cloud's Customer(!) group (not Partner admin account).
  • your Backup Account email address for Acronis Backup

and <password> is password for the Backup Account. You will be prompted for password if you don't specify this option.

E.g.: port_checker_en-US_x86.exe -u=[email protected] -p=MySecurePa$$word

3. The tool will check connection to Acronis management servers and storage.

4. Check the report of the tool and see whether all hosts were successfully accessed.

5. If there are any problems the tool will tell you which port to open. In case you need assistance of Acronis Customer Central please save the output of the tool.

Linux

1. Download the Linux Connection Verification Tool and unpack it.

2. In Terminal, grant port_checker_en-US_x86_64 execution permissions:
chmod +x ./linux_port_checker_en-US_x86_64

3. Run the tool:
./linux_checker_en-US_x86_64 -u=<login> -p=<password>
where <login>, depending on the product you use, is:

  • your Backup Account belonging to Acronis Backup Cloud's Customer(!) group (not Partner admin account).
  • your Backup Account email address for Acronis Backup

and <password> is password for the Backup Account. You will be prompted for password if you don't specify this option.

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