Symptoms
You have successfully installed a Backup Client, but registration failed and machine does not appear in Backup Management Console.
Or you need to re-register a client machine to another Backup Account.
Solution
(!) IMPORTANT: This method is NOT supported for registration of Agent for VMware (Windows)
Use this method to manually register a Backup Client.
Use quotation marks, if your password contains special characters or spaces.
Windows OS
- Open Command prompt and navigate to C:\Program Files\BackupClient\BackupAndRecovery:
cd "C:\Program Files\BackupClient\BackupAndRecovery" - Issue this command to register the client machine:
register_msp_mms.exe register https://cloud.acronis.com <account> <password>
Linux OS
- Open terminal as root user
- Type in the following command to register the agent:
/usr/lib/Acronis/BackupAndRecovery/AmsRegisterHelper register https://cloud.acronis.com <username> <password>
OS X
- Open terminal.
- Execute:
sudo -u root "/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/AmsRegisterHelper" register https://cloud.acronis.com <login> <password>
