Knowledgebase

Symptoms

You have successfully installed a Backup Client, but registration failed and machine does not appear in Backup Management Console.

Or you need to re-register a client machine to another Backup Account.

Solution

(!) IMPORTANT: This method is NOT supported for registration of Agent for VMware (Windows)

Use this method to manually register a Backup Client.

Use quotation marks, if your password contains special characters or spaces.

Windows OS

1. Open Command prompt and navigate to C:\Program Files\BackupClient\BackupAndRecovery: 
   cd "C:\Program Files\BackupClient\BackupAndRecovery"
2. Issue this command to register the client machine: 
   register_msp_mms.exe register https://cloud.acronis.com <account> <password>

Linux OS

1. Open terminal as root user
   
   
2. Type in the following command to register the agent:
   /usr/lib/Acronis/BackupAndRecovery/AmsRegisterHelper register https://cloud.acronis.com <username> <password>

OS X

1. Open terminal.
2. Execute:
   sudo -u root "/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/AmsRegisterHelper" register https://cloud.acronis.com <login> <password>